Shipping and Returns

SHIPPING

• In-Stock orders are typically shipped out the next business day via USPS or FedEx ground. Please allow 2-7 business days for your order to arrive and depending on your location, the duration may vary. If there is an unexpected delay or if any item is on back order, we will email you to let you know.
• All U.S. purchases will be delivered via USPD or Fedex without a Signature Confirmation as Proof of Delivery. Once your order has been shipped, you will receive a Delivery notification with a Tracking number which will allow you to track and manage its delivery.  Also, requests for a change to a different delivery address once it has been shipped will incur a Delivery Change fee of $15.00 ONLY if it is allowed by the Courier Service, so please ensure the delivery address indicated on your order is complete and correct. Please also note that purchases cannot be shipped to P.O. boxes or APO/FPO address.
• International customers (outside the USA) are responsible for paying the shipping, import and customs duties if applicable.
• We are not responsible for damaged, lost or stolen items due to any parcel service faults. We will do our best to resolve the issue with our shipping carrier but cannot make any warranties.

RETURNS

• We want you to be 100% happy with your purchase and if for whatever reason, you are not satisfied with your order, we will do our very best to change that. Purchased products which have not been shipped can usually be cancelled without any penalties. Please contact us for instructions and details.
• Products received, which have not been opened (remain in its original packaging and sealed including batteries) may be returned for a refund or store credit. In order to receive proper credit on your eligible return, please contact us for a Return Authorization within 30 days of receiving your order. We do not accept returns after 30 days.
• Purchased products which have been USED are not eligible for a refund and cannot be returned.
• Products received as damaged or malfunctioned may be exchanged or provided a store credit. If an item arrived damaged, please contact us via our website chat or info@drprx.com. We will not accept returns on damaged items after 7 days of receipt.
• Malfunctions due to neglect and/or misuse are not eligible for a refund, exchange or credit. You must contact info@drprx.com for instructions on how to return your item. Shipping costs for returns and repairs are the responsibility of the purchaser.
• We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact.

Address for returns: 40347 US hwy 19, Tarpon Springs, Florida, 34689

DELIVERY AND DAMAGED SHIPMENTS Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. However, we do encourage you to open and fully inspect the item for damage or defects within 10 days of receipt. If you do not call us within 10 days of receipt of the item to let us know of any possible damage, we will not be able to issue you a proper credit.

REFUNDS (If Applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days